In the event of an accident (God forbid), the accident must be immediately reported to the Najm or traffic authorities, and the report and the vehicle must be submitted to the branch for receipt.

The vehicle is to be towed to the main branch on a flatbed, the report is to be submitted to the branch employee, and the original flatbed invoice is to be submitted. The invoice will be reimbursed after the accident procedures are completed and accepted by the insurance company.

If the fault ratio is zero on the customer, the customer does not bear the deductible amount, provided that the report indicates the details of the other party.

If there is a fault ratio on the customer, the customer bears the value of their fault ratio from the deductible amount mentioned in the contract only.

In the absence of a report from Najm or traffic authorities, the customer bears all the resulting damages from the accident in all accident cases.

In the case of a report from Najm or traffic authorities and there is no other party recorded in the report, the customer bears the deductible amount as specified in the contract.

• Non-compliance with general traffic rules (running a red light, driving in the wrong direction, driving under the influence of drugs).
• An accident where another person who is not the renter is driving the vehicle or the renter intentionally causes damage to the vehicle.
• If the driver is not authorized to drive the vehicle under the contract.
• If the accident occurs after the expiration of the contract or its extension.
• Using the vehicle for a purpose other than what it was rented for.
• If the accident occurs outside the geographical area agreed upon in the contract.

The customer bears all the damages to the vehicle, regardless of the type of accident.

In this case, the customer bears the full cost of the damages, and any report that comes after the customer has handed over the vehicle and closed the contract will not be accepted.

Approximately 7 to 14 business days.

Yes, there are three membership types (bronze, silver, and gold) granted to eligible customers, which provide varying discount rates and benefits.

The open-ended kilometer service is available at a nominal cost added to the daily vehicle rate, and is accessible for all vehicle categories except for luxury cars.

The international authorization service is provided by the company through a system that can be utilized during rentals from the branches, and is available for the Gulf Cooperation Council (GCC) countries.

The cost is 175 riyals, inclusive of tax.

The standard practice is to return the vehicle to the branch from which it was received. However, in emergency cases, the vehicle can be returned to any branch of the company, with shipping fees applicable based on the location of delivery.

The violation will be recorded on the contract of the responsible party, even if the contract has been closed.

In case the reserved car is not available, a car from the same category will be provided, and if that is also not available, an upgrade to the next higher category will be provided according to the terms and conditions.

The authorization is automatically cancelled upon car delivery, and you can check the status through your eSaher account.

The work ID is not a requirement for rental, and it is only checked if you wish to avail of an employer discount.

We apologize, in this case the pre-booking terms and conditions agreed upon at the time of booking will apply, with a deduction of one day's rental.

We apologize, in this case the pre-booking terms and conditions agreed upon at the time of booking will apply, with a deduction of one day's rental.

We apologize, in this case the pre-booking terms and conditions agreed upon at the time of booking will apply, with a deduction of one day's rental.

The rates and pricing are available on the website after applying any discounts based on the duration and offers.

You can exchange the car for one from the same category at the nearest branch, or you can close the current contract and open a new one for a different category as per your preference.

You can find information on all branches and their working hours on the website or by contacting the toll-free number.

The contract will be calculated based on the actual days used, and any remaining amount will be refunded.

It is possible that the car's issue can be quickly resolved by the technician, and in case it requires workshop attention, a replacement car will be provided to the customer.

There are three branches within the city of Tabuk - one in the Al-Faisaliah neighborhood on Thirty Street, one on Fifty Street, and one in Al-Muruj.

You can book a rental car within a few minutes:

• Specify the location as well as the pickup and drop-off dates and times.
• Select your preferred vehicle.
• Add insurance or other optional add-ons such as cross-border authorization for GCC countries (optional).
• Fill in the driver's information and contact details.
• Enter your credit card or debit card details on the payment page, or choose the pay-at-location option.
• Review the details and complete the booking.

You can also book through our branches or by calling (9200 12665).

As soon as you finish, you will be shown a booking confirmation page. You will also receive a confirmation email from us indicating that your booking has been successful. If you have not yet made the payment, you will be asked to pay at the branch.

You can choose to pay online using a debit card or credit card, or pay in cash or by card at one of our branches.

Yes, you will need to obtain a cross-border authorization letter from any of our rental locations to exit the Kingdom of Saudi Arabia.

Yes, all of the company's cars have comprehensive insurance with a deductible ranging from SAR 2,500 to SAR 5,000 as outlined in the contract, which will be payable in the event of an accident where there is a percentage of fault.